Organization Settings
Configure your organization to meet your needs — from basic information to advanced security settings. Centralized management of all organization aspects in one place.
Available Settings
The organization settings page provides full control over your organization’s configuration. You can manage:
| Section | Description |
|---|---|
| Basic Information | Organization name, description, logo, and contact details |
| Organization Plan | Plan selection with its facility and arena limits, view pricing |
| Organization Status | Current state of organization: active, moderation, or archived |
| Security | Password requirements, 2FA, IP restrictions, activity log |
| Notifications | Event configuration and notification recipients |
| Integrations | External services and API connections |
Basic Information
Changing Organization Name
Your organization name appears across all applications and notifications. Choose a short and clear name that’s easy to recognize.
- Open the Basic Information section
- Click on the Organization Name field
- Enter a new name (3 to 100 characters)
- Click Save Changes
Changing the organization name will affect all applications and integrations. Make sure all team members are informed.
Adding Description
A description helps members and partners understand your organization’s purpose and direction.
- Open the Description field
- Enter a brief description (up to 500 characters)
- Save your changes
Uploading Logo
Your organization logo appears in the header of all applications and in the organization profile.
- Click Upload Logo
- Select an image (PNG, JPG, WEBP, AVIF up to 2 MB)
- Adjust position and scale
- Confirm upload
Recommended size: 512x512 pixels, square format.
Logo upload requires permission to edit organization settings.
Organization Contacts
Specify contact information for your organization. Contacts are typed by communication method:
- Email — email address
- Phone — phone number
- Telegram — username or chat link
- WhatsApp — phone number
- Messenger — profile link
- Instagram — username
You can manage your contacts:
- Add — click the Add Contact button and select a type
- Edit — click on a contact and enter the new value
- Delete — click the delete icon next to a contact
- Reorder — use the up ↑ and down ↓ buttons next to a contact to change its position
Your organization contacts are displayed on the organization dashboard and in the organization’s public profile (if visibility is enabled). When you save organization settings, all contact changes are saved along with the basic information.
Editing organization contacts requires permission to edit organization settings. This permission is granted to members with the appropriate access level and may be restricted to specific roles depending on your organization’s policies.
Organization Plan
Each plan has its own description, limits for facilities and arenas, and pricing depending on your organization’s territory.
What is a Plan
A plan is your organization’s subscription level that determines:
- Facility limit — number of sports facilities as specified in your plan terms (e.g., fitness centers, sports clubs)
- Arena limit — number of sports grounds and halls within facilities as specified in your plan terms
- Cost — monthly fee in your territory’s currency
The plan description specifies its facility and arena limits.
Available Plans
The platform offers four main plans:
| Plan | Facilities | Arenas | Description |
|---|---|---|---|
| Free | 3 | 1 | To get started |
| Starter | 10 | 2 | For growing businesses |
| Pro | 20 | 5 | For clubs & networks |
| Enterprise | Unlimited | Unlimited | For large organizations |
Pricing depends on your organization’s territory. Free plan is free, and Enterprise pricing is available by request.
Viewing and Changing Plan
Only a parent organization can change a plan. Administrators of the organization itself can view the plan but only in read-only mode.
If your organization can manage its plan:
- Open Basic Information section in organization settings
- Find the Organization Plan field
- Click the field to open a dropdown with available plans
- Select a new plan
For each plan, you’ll see:
- Name and description — brief explanation of the plan’s purpose
- Limits — number of facilities and arenas as specified in your plan terms
- Price — monthly cost in your territory’s currency, or “Free” for Free plan, or “On Request” for Enterprise
Plan changes take effect immediately and are recorded in the organization’s change history.
If your organization cannot manage its plan:
The plan appears in read-only mode. To change the plan, contact your parent organization’s administrator.
New Organizations
When a new child organization is created, it automatically:
- Receives the Free plan
- Is set to Moderation status (until approved by moderator)
Organization Status
Status reflects the current state of your organization in the system. Only a parent organization can change status.
Possible Statuses
| Status | Description | Can Do | Visible to Others |
|---|---|---|---|
| Active | Organization is fully operational and visible in the system | Use all features | Yes, in public directories |
| Moderation | Organization is new and awaiting platform moderator review | Limited feature access | No, hidden |
| Archived | Organization is temporarily frozen or closed | No access | No, hidden |
Managing Status
A parent organization can change its child organization’s status:
- Open Basic Information section in organization settings
- Find the Organization Status field
- Select a new status from the dropdown
- Save changes
Status changes take effect immediately and are recorded in the organization’s change history.
Archiving your own organization:
An organization can archive itself (if permitted by its permissions):
- Open Organization Settings → Danger Zone section
- Find the Archive Organization block
- Follow the confirmation instructions
After archiving, all members lose access to the organization, but data is preserved and can be restored by the parent organization.
Security Settings
Security settings apply to all organization members. Changes take effect immediately.
Password Requirements
Password Policies for Members
Set password complexity requirements for all organization members:
- Minimum length: 8 to 128 characters
- Require uppercase letters: A-Z
- Require numbers: 0-9
- Require special characters: !@#$%^&*
- Prevent password reuse: don’t use last N passwords
- Password expiration: require password change every N days
Stricter password requirements increase security but may cause user inconvenience. Find a balance between security and usability.
Organization Notifications
Configure which events will generate notifications and who will receive them.
Notification Events
| Event | Description | Default Recipients |
|---|---|---|
| New member | When a user joins the organization | Owner, Administrators |
| Member removal | When a member leaves the organization | Owner, Administrators |
| Role change | When member permissions change | Owner, Administrators, Affected member |
| Settings change | When organization settings change | Owner |
| Suspicious activity | Unauthorized access attempts | Owner, Administrators |
| Limit reached | Approaching plan limits | Owner, Administrators |
Recipients by Role
You can configure which roles receive notifications for each event type. This helps avoid information noise and deliver important notifications to the right people.
Danger Zone
Actions in this section are irreversible or have serious consequences. Exercise extreme caution.
Transfer Organization Ownership
Transfer owner rights to another organization member.
What will happen:
- You will lose owner rights
- The new owner will gain full control
- The new owner can remove you from the organization
- This action can only be reversed with the new owner’s consent
Requirements:
- Member must have been in the organization for at least 7 days
- Member must have 2FA enabled
- Email confirmation required
Transfer process:
- Select the new owner from the member list
- Specify the reason for transfer
- Confirm the action via email
- The new owner must accept the transfer within 48 hours
Archive Organization
Temporarily freeze the organization without deleting data.
What will happen:
- All members will lose access to the organization
- Data is preserved but unavailable for editing
- Billing is paused
- Integrations are disabled
When to use:
- Temporary project suspension
- Period of inactivity
- Team reorganization
Archiving organization requires permission to edit organization settings. This action is available only to members with the appropriate access level.
You can restore the organization at any time (contact support to restore an archived organization).
Delete Organization
Permanently delete the organization and all related data.
This action is irreversible! All data will be deleted without possibility of recovery.
Required permissions:
- Permission to edit organization settings
What will be deleted:
- All organization data
- History and logs
- Invitations and members
- Integrations and API keys
- Billing and payment history
Deletion requirements:
- Enter organization code for confirmation
- Confirm action via email
- Close all active subscriptions
- Export important data beforehand
Grace period: 30 days. During this time, the organization can be restored through support.
Frequently Asked Questions
How do I change the organization name?
- Open Organization Settings
- Go to Basic Information section
- Change the Name field
- Click Save
The name change takes effect immediately and is reflected across all applications.
Can a deleted organization be restored?
Yes, within 30 days after deletion, the organization can be restored through support services. After 30 days, all data is permanently deleted.
To restore, contact support with:
- Organization name
- Owner’s email
- Approximate deletion date
How do I enable mandatory 2FA for all members?
- Open Organization Settings
- Go to the Security section
- Select the Two-Factor Authentication tab
- Enable the Mandatory 2FA for everyone option
- Set a setup deadline (7 days recommended)
Members without 2FA will receive a notification and setup instructions.
Where can I view the activity log?
The activity log is available in the Security section → Activity Log tab.
You can:
- Filter events by type, member, date
- Export the log to CSV
- View details of each event
- Track suspicious activity
History is retained for 90 days.
How do I export organization data?
To export all organization data:
- Open Organization Settings
- Scroll to the Data Export section
- Select export format (JSON or CSV)
- Click Create Export
- Receive download link via email (processing may take up to 24 hours)
What’s included in the export:
- Organization information
- Member list and their roles
- Activity log
- Settings and configurations
Download link is valid for 7 days.