Email Verification
Email verification is an important step to ensure the security of your account and access to all system features.
Why It’s Needed
Email verification is necessary for several reasons:
- Account security — confirmation that you own the specified email address
- Access recovery — ability to reset your password or recover your account via email
- Important notifications — receiving system messages, security alerts, and updates
- Full access — some system features are only available to users with verified email
Important: Accounts with unverified email may have limited functionality. We recommend verifying your email immediately after registration.
When Verification Is Required
Email verification is needed in the following cases:
- After registration via email — when creating a new account using an email address
- When changing email in profile — when you update your email address in profile settings
How to Verify Email
Check your inbox
After registration or changing your email, check your mailbox. The verification email should arrive within a few minutes.
Tip: If the email doesn’t appear in your inbox, be sure to check your “Spam” or “Junk” folder.
Find the email from the system
Look for an email with the subject “Email Address Verification” or similar. The email is sent from the system’s official address.
Click the verification link
Open the email and click the verification button or link. The link will automatically open in your browser.
Important: The verification link is valid for 24 hours. After this time expires, you will need to request a new email.
Confirm successful verification
After clicking the link, you will see a page confirming successful email verification. You can now use all system features.
How to Resend the Email
If the email didn’t arrive or the verification link expired:
Log into your account
Open AUTH and log into your account using any available method.
Go to profile settings
Open profile settings in the account management section.
Find email status
In the email information section, you will see a notification that the address is not verified.
Click “Resend email”
Click the button to resend the verification email. A new email will be sent to your address.
Note: At least 1 minute must pass between email resend requests. This is protection against abuse.
Troubleshooting
The verification email didn’t arrive. What should I do?
If you didn’t receive the verification email:
- Check your “Spam” folder — emails sometimes end up there automatically
- Verify the email address is correct — check that you entered the correct address during registration
- Wait a few minutes — email delivery sometimes takes time
- Request the email again — use the resend function in profile settings
- Check your email filters — make sure your email provider isn’t blocking emails from our system
If the problem persists after all these steps, contact support.
The verification link doesn’t work or has expired
Verification links are valid for 24 hours after being sent. If the link has expired or doesn’t work:
- Log into your account
- Go to profile settings
- Request a new verification email
- Use the new link within 24 hours
Tip: Don’t use old emails — always request a new one if the link doesn’t work.
The email went to spam. How can I fix this?
If verification emails consistently go to your “Spam” folder:
- Mark the email as “Not spam” — this will help your email provider in the future
- Add the sender to contacts — save the sender’s address in your address book
- Create a filter rule — set up automatic delivery of emails from our system to your inbox
These actions will help ensure all future emails from the system arrive in your main inbox.
I entered the wrong email during registration. How can I change it?
If you made a mistake when entering your email address:
- Log into your account using any available method (if you used other registration methods)
- Go to profile settings
- Update your email address to the correct one
- Verify the new email address by following the instructions above
If you cannot log into your account due to an incorrect email, contact support for assistance.
Do I need to verify my email when logging in via Google?
If you registered or are logging in through a Google account, email verification happens automatically. Google has already verified your email address, so additional verification is not required.
The same applies to other social providers (Facebook, GitHub, Discord) — they already verify email when creating an account on their platform.